Privacy notice
How we collect and use personal information when you contact us or use this website.
Who we are
Real Commercial Kitchen Solutions Ltd, trading as REAL Ventilation, registered in England and Wales, company number 13595166, registered office The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY. We are the controller of the personal information described here. Contact: info@rcks.co.uk.
What we collect
When you send an enquiry we collect the details you give us, such as your name, company, email address, phone number and project details. We also collect information about how the website is used through cookies, where you have agreed to them (see our cookie policy).
How we use it
To respond to your enquiry, prepare quotes, deliver projects and keep business records. Our lawful basis is our legitimate interest in responding to and doing business with you, or taking steps to enter into a contract at your request.
Who we share it with
We use HubSpot to manage enquiries and customer records, and Microsoft 365 for email and documents. These providers process data on our behalf. We do not sell personal information.
How long we keep it
We keep enquiry and customer records for as long as needed for the purposes above and to meet legal and accounting requirements.
Your rights
You can ask to see, correct or delete your personal information, or object to how we use it, by emailing info@rcks.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).